Help and Support

Questions or problems, or a wrong AI answer to report: support@thewinecellarapp.com. We read every message.

Getting started

How do I add a wine?

Open Scan and point the camera at a label or barcode, or tap Add on the Cellar screen and type it in. Only the name is required.

I already keep a list somewhere else.

Go to More, Import. A spreadsheet (CSV or Excel) works, and so do exports from other cellar apps, including CellarTracker and Vivino. From CellarTracker, use its website on a computer: open My Cellar, switch to Individual Bottles so locations come along, choose Export, tick every group of columns, and choose all wines and CSV. You check how the columns match before anything is saved, and you can undo the import afterwards.

Does it work without a signal?

Yes. Everything except AI features and sync works with no connection, so it is fine in a basement. Changes sync later if you have an account.

Do I need an account?

No. A plan does not need one either: it follows your Apple account. An email and password only add sync between your devices. You can add them under More at any time, and your plan stays as it is.

Everyday use

How do I take a bottle out?

Tap Pull on a wine. It records that you drank it, and you can add a note if you want. You can also mark a bottle gifted, sold, lost or missing. If you make a mistake, tap Undo, or open the bottle later and return it to the cellar.

Where do the drink windows come from?

You can type your own. If you leave it blank, the app estimates one from the region and grape and labels it as an estimate. Estimates are general guidance, so override them whenever you know better. To quiet an alert you disagree with, tap Snooze.

What are primary, secondary and tertiary?

Primary is a wine's best years. Secondary is the very good years either side. Tertiary is every year it can reasonably be opened, young at one end and fading at the other. The wine's page says which it is in today, and what the window rests on.

How do I lay out my cellar in 3D?

Go to More, Cellar Design. Describe the room, or start from a photo or video of it, or build it from the locations already on your bottles. You get a layout with a place for every bottle, and a move list to work through.

How do I check the cellar against the list?

Go to More, Check the cellar. Walk the racks and tick what you find. When you finish, you can mark the rest as missing.

Your data

How do I back up?

More, Export and back up. The app also saves a weekly backup in the Files app under The Cellar, and iOS device backups include your cellar. The weekly backups live with the app, so deleting the app deletes them too. Save a copy somewhere else if you plan to do that.

How do I move to a new phone?

Restoring from an iPhone backup brings it across. You can also save a backup file and restore it on the new phone from More, Import. Or use an account to sync.

How do I delete everything?

More, Export and back up, Erase everything on this device. To delete an account, open it under More and choose Delete my account.